Scammers are always looking for new ways to trick customers. They often use the trusted Flipkart name to make their scams seem real. To entice you in clicking the link they shared, they may send a message: “Dear Flipkart customer, congratulations! You have won…” But you can protect yourself by learning how to spot and report fake calls, messages, and emails. It is easier than you think!
Tactics Scammers Use When Sending a Fake Message
Fraudsters use different tactics to get your attention and steal your information. They often try to:
- Entice You with Fake Offers: You may get a message saying you have won a gift or a prize. The message will ask you to click a link to claim it, but the link is a trap.
- Pretend to be an Official Representative: A scammer may call you and say they’re a “Flipkart account manager” or “customer support” to get you to trust them. They may even ask you to transfer a small amount of money for a prize, which is a big red flag.
- Get Your Personal Information: Scammers will try to get your sensitive data like your PIN, OTP, or bank account details. The links in their messages may lead to a fake website designed to steal your information or infect your device with a virus.
Fake Messages and How to Deal with Them
Scammers use SMS, WhatsApp, and other platforms to send messages with fake invoices or branding to appear official.
If you get a suspicious message:
- Don’t click any links
- Don’t share personal or financial info (bank details, passwords)
- Don’t call back the number
- Don’t forward the message to others
- Contact Flipkart Support (@flipkartsupport) on X or reach out to Flipkart Help Center via the app or website.
Fake Calls and What to Do When You Get One
Fraudsters may call from unknown numbers and offer you an amazing deal or claim there is an urgent issue with your account.
Your best move:
- Disconnect the call immediately
- Don’t provide details like CVV, PIN, OTP, or bank account numbers
Fake Emails and How to Respond to Them
Known as “phishing,” fake emails try to steal your sensitive data or money. They often lure you in with attractive coupons or deals that seem too good to be true (e.g., a 32GB pen drive for ₹25).
If you doubt an email’s authenticity:
- Don’t reply
- Don’t click on any links or download attachments
- Don’t make payments through any link in the email
- Check the sender’s domain. Official emails come from Flipkart.com
Don’t worry about missing out on current deals! You can find all the information you need by:
- Visiting https://www.flipkart.com/
- Checking https://stories.flipkart.com
- Enabling notifications on the official Flipkart app
Rather than purchase through a link you get on a fake message, shop on:
- The official desktop website of Flipkart
- The Flipkart mobile shopping app (iOS and Android)
- The Flipkart mobile site
By shopping on our official platforms, you can ensure a safe and secure experience. #SafetyNet
