For customers across Tripura, doorstep delivery brings everyday products within reach even when roads, distance, or connectivity make the journey complicated. That convenience depends on people who know the routes, understand the communities, and find ways to keep moving when conditions change.
Reshmi Baishnab at the Flipkart hub in Agartala is one of them. At just 21, she balances college, her work as a Wishmaster and her responsibilities towards her family. Read her #OneInABillion story.
Finding My Way on the Road
I was born in Agartala. I live with my parents and my younger sister - she is 16 and I love her very much. I am in my fourth year of college, studying Arts.
I once dreamt of becoming a teacher. But I have responsibilities towards my family, so working and supporting them is important to me. I want to work full-time after I complete my studies.
I first heard about this opportunity at Flipkart through a friend. I like that I get paid every week. It helps me manage my family’s finances and contribute at home. I pay for my sister’s tuition classes, and groceries for the family.
The work itself can be challenging. Some of the areas I cover in and around Agartala have difficult roads. Network connectivity can also be a problem. Sometimes, I stop at a particular place just to get a signal on my phone before I can continue.
But I was never scared. If boys can do this job, why can’t I?
People in some areas speak other dialects, so they may not always understand me, and I may not always understand them. When it rains, the roads can become muddy and slippery. It is a difficult job, but I love it.
I cover places such as Tulakona, Dhupchara, and Nagicherra, and I usually try to finish those deliveries and return before 4pm or 5pm. It is important that I make it in time to pick up my sister from her tuition classes. I take the far-away orders first, and then complete the nearby deliveries on my way back. That helps me manage the route better.
I know my area quite well now, and recognise many of the customers. Some even wait for me to come with their parcels. My team also ensures that I get back safely, especially if the roads get tougher later in the day.
There are three women wishmasters at our hub. One delivers on a bicycle and two of us ride scooters. My Team Lead is also a woman and I’ve learnt a lot from her. Talking to everyone when I come to work in the morning helps me feel that I am part of something bigger.
It’s been just five months since I joined, and I’m excited for my first Big Billion Days. I know there will be a lot of deliveries. Normally, I deliver around 55 parcels a day, but the number may exceed 100 on several routes.
Outside of work, I enjoy making crafts and customized gifts, such as photo frames and key chains. I also make cakes and take orders for them. I want to continue working, support my parents and sister, and build something of my own. Maybe a restaurant where I can make food such as dum biryani and momo.
For now, I am studying, delivering orders, helping my family, and learning something new every day.
From difficult roads and uncertain connectivity, Reshmi is learning to adapt to the demands of her work. At the same time, she continues her education, supports her family, and builds plans for a future of her own. Her journey to taking on demanding routes reflects how local opportunities can become a path toward bigger ambitions.
