Fraudsters often misuse Flipkart’s trusted name to send fake emails, calls, or messages promising unbelievable offers. These are not from official Flipkart channels, but scams designed to steal your money and personal information.

Fraudsters may also create fake social media accounts on X, WhatsApp, YouTube, Instagram and Facebook. These accounts use fake offers to collect payments or steal your information.

To stay safe, always verify offers on Flipkart’s official website or app before taking action. Sharing details like screenshots or sender information helps us investigate and protect other customers.

Read more to know how to recognize fake promotions, report them quickly and shop confidently with Flipkart.

How to Protect Your Flipkart Account

Why It Matters

• Contains sensitive personal information like your name, address, contact details, etc.
• Linked to Flipkart Supercoins, Flipkart PayLater and Electronic Gift Vouchers

How to Stay Safe?

• Always set a unique password for your Flipkart account
• Mix capital letters, numbers and symbols to set a password
• Change your password regularly and don’t reuse recent ones

Forgot Password?

• No worries! Reset using the ‘Forgot Password’ option on the Flipkart website or app through an OTP

How Fraudsters Get in Touch with Customers?

• Fake Websites:
• Fake websites may appear similar to Flipkart
• Make illegal use of the Flipkart logo and artwork, or other trademarks (Ex: The Big Billion Days logo)
• May have names and internet addresses (URLs) using the word ‘Flipkart’ in them o Examples include flipkart-bigbillion-deals.com, flipkart.biz and randomized URLs such as offernoffer.xyz
• None of these are authorized by Flipkart
• Some fake websites may ask you to pay through a UPI QR code, personal UPI ID, or personal bank account instead of a legitimate payment gateway
• Fake Messages
• Fraudsters use popular platforms like WhatsApp, Facebook Messenger, Telegram, etc.
• Usually ask for sensitive details like name, mobile number, address, banking details, etc.
• Ask you to share fraudulent messages to win lucrative prizes like a car or a bike o Offer products at unbelievable prices (e.g. a 32 GB pen-drive for ₹25), leading to fake websites
• Ask for payments through online wallets or bank transfer for logistics or taxes to get a ‘free gift’ or a ‘prize’
• Some scams even post fake helpline numbers labelled “Flipkart Care” o Fraudsters may also send malicious APK files through WhatsApp or Telegram. These apps can steal banking credentials, OTPs, contacts and personal data o Never share your OTP, password, PIN, or credit card CVV with anyone claiming to be customer support
• Official Flipkart Support may be reached only at 044-45614700
• Fake Calls or SMS to Customers
• Calls from unknown numbers where the callers may speak English, Hindi, or any other language
• May lure you with information that you have won ‘free gifts,’ a ‘lucky draw,’ etc. o Fraudsters may also claim to be Flipkart Support and ask you to share your login details, OTP, or install an app
• Phishing (Fake Emails)
• Fraudulent attempt to obtain usernames, passwords and credit card details through an email
• May ask you to visit malicious links to obtain your sensitive details and perform fraudulent transactions
• They may even compromise your systems with malware/viruses
• Check the sender’s details and be cautious of emails offering unbelievable discounts
• Fake Online Games/Websites
• Scammers ask to play games such as ‘Spin the wheel,’ which promise free gifts and cash prizes
• These prizes, of course, never materialize
• To participate, they ask for your personal information, like email ID, address and mobile phone number
• Fake Social Media Handles and Deepfake Videos
• Fraudsters may create fake Flipkart accounts on X, WhatsApp, YouTube, Instagram and Facebook to run fake offers, collect payments, or steal your data
• Fake social media handles may use slight misspellings or random numbers in their usernames; check for verified badges before interacting with an account.
• Fraudsters may also use deepfake videos featuring celebrities, news anchors, or Flipkart executives to promote fake deals or fraudulent schemes

Offline Frauds – Crucial Things to Know

Fake Marketplace Seller Offers

• Fraudsters may leave pamphlets/inserts with your Flipkart order
• They may call, pretending to be sellers
• Ask you to cancel your Flipkart order & re-order directly via them
• Once you pay them outside Flipkart, you’re unprotected

Fake Letters and Scratch Cards

• Send scam letters claiming you’ve “won a car/bike”
• They give you a number or send you to a fake website
• Usually ask for “registration fees” or “taxes” to claim a prize
• Flipkart never asks for fees for prizes/games

Fake Job Offers

• Flipkart never charges for jobs or contracts
• Scammers post fake ads or demand “commissions” for employment

Fake Flipkart Franchises

• Fraudsters lure people with “delivery hub” or “franchise” offers with high rent returns
• Demand upfront fees/registrations
• Flipkart does not charge fees for franchises

Other Frauds

• Scam calls/SMS/WhatsApp quoting your recent order number
• They’ll ask for bank/card details or to install risky apps like AnyDesk
• Such software takes control of your device
• You can also report fraud-related incidents to the National Cyber Crime Reporting Portal at cybercrime.gov.in
• DM on X to Flipkart Support (@flipkartsupport) to report

What to Do When You Receive Fraudulent Messages?

• Do not reply to these fraudulent messages
• Do not click on any links that they contain without verifying their authenticity with Flipkart
• Double-check the URL before entering any information. Look for missing letters, extra words, or other slight variations in the domain

Tips for Safe Shopping on Flipkart

• Shop only on the official Flipkart website and mobile app (iOS and Android)
• Flipkart does not authorize any third-party sites to represent it or its group companies
• Never install apps sent as attachments or downloaded outside official platforms such as the Google Play Store or Apple App Store.

Where Can I Get Reliable Information About Offers, Deals and Discounts on Flipkart?

The most reliable places for the latest updates and announcements from Flipkart are https://www.flipkart.com and https://www.stories.flipkart.com.

Updates are also shared on the Flipkart mobile shopping app, so keep notifications enabled and your app up to date.

Please visit these online resources for the latest information about Flipkart:

– Official Facebook page for Flipkart

– Official Facebook page for Flipkart Stories

– Official Twitter account of Flipkart

– Official Twitter account of Flipkart Stories

Flipkart will never ask you for your password, OTP, PIN, or banking details. Sharing these with anyone puts your money and personal data at risk.

If you encounter fraud, contact Flipkart Help Center via the app or website. We will help where possible, but may advise contacting your bank or local cybercrime authorities in some cases.

For more details, please read Flipkart’s Privacy Policy and visit the Flipkart Help Centre.